Returns & Refunds

We want you to feel comfortable shopping with MerryPaws Home. Please review our return and refund policy before placing your order.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must generally be in the same condition in which it was received, unused, with any original tags or accessories included, and in its original packaging when reasonably possible.

Proof of purchase or your order information may be required to process a return request.

How to Request a Return

Please contact us before sending any item back.

To request a return, visit our Contact Us page or email us at support@merrypawshome.com.

Please include your order number, the email address used at checkout, the item you would like to return, and the reason for the return.

If your return request is approved, we will provide return instructions, including where the item should be sent.

Items sent back without prior return authorization may not be accepted.

Return Shipping Costs

For change-of-mind returns, including situations where you no longer want the item, ordered the wrong size or option, or otherwise decide not to keep the item, return shipping costs are generally the customer's responsibility.

Please do not purchase or send a return shipment until you have received return instructions from MerryPaws Home.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item arrives damaged, defective, or different from what you ordered.

We may request clear photos, packaging information, or other details so that we can review the issue.

If we confirm that an item arrived damaged, defective, or incorrect, we will provide appropriate next-step instructions based on the circumstances of the order.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, customization, or other practical reasons.

Examples may include:

• Perishable or consumable goods
• Personalized or custom-made products
• Opened or used hygiene-sensitive products
• Items that cannot be safely resold after use
• Gift cards

If you are unsure whether a specific item is returnable, please contact us before placing your order or before sending the item back.

Exchanges

We do not guarantee direct exchanges for every item.

When a return is approved, the simplest option may be to return the original item and place a new order for the item, size, or option you prefer.

Refunds

Once an approved return is received and reviewed, we will notify you whether the refund has been approved.

If approved, the eligible refund amount will be issued to your original payment method.

Original shipping charges are non-refundable unless otherwise required by law or specifically approved by MerryPaws Home.

Please allow up to 10 business days after a refund has been issued for your bank or credit card provider to process and post the refund. Processing times can vary by financial institution.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@merrypawshome.com.

Questions?

For questions about returns or refunds, please visit our Contact Us page or email us at support@merrypawshome.com.

We aim to respond within 1–2 business days.