Track Your Order
Track Your Order
Thank you for shopping with MerryPaws Home. Once your order has shipped and tracking information is available, you will receive a shipping confirmation email with your tracking details.
How to Track Your Order
You can track your shipment using the tracking link included in your shipping confirmation email.
Depending on the carrier and fulfillment method, the tracking link may take you to your Shopify order status page or directly to the carrier's tracking website.
If you have a customer account with MerryPaws Home, you can also sign in to your account and view your order history and current order status.
Tracking Updates
Please allow some time for tracking information to update after your package has been handed over to the carrier.
Tracking may not update immediately after a shipping confirmation email is sent. Update frequency can vary depending on the carrier, fulfillment partner, shipping method, weather, holidays, and other circumstances outside our control.
If You Have Not Received Tracking Information
Orders typically require 3–5 business days for processing before shipment. Processing time is separate from transit time.
If your order has passed the expected processing period and you have not received shipping or tracking information, please contact us at support@merrypawshome.com.
To help us locate your order more quickly, please include your order number and the email address used at checkout.
If Tracking Has Not Updated
Tracking updates can occasionally pause while a package is in transit or waiting for the next carrier scan.
If your tracking information has not updated for an extended period, please contact us. We will review the available shipment information and help determine the appropriate next step.
If Your Package Shows Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check your mailbox, front door, porch, package room, building office, household members, neighbors, and any other common delivery locations.
You may also want to check directly with the carrier, as some packages are scanned as delivered shortly before final delivery.
If you still cannot locate your package, please contact us with your order number and tracking information. We will review the available shipment details and help you determine the appropriate next step.
Estimated Delivery Time
Orders typically require 3–5 business days for processing.
Estimated transit time is 5–8 business days after processing, for an estimated total delivery time of approximately 8–13 business days.
Delivery times are estimates and are not guaranteed.
Contact Us
For questions about tracking or your order, please contact us:
Email: support@merrypawshome.com
You can also visit our Contact Us page.